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Protect plus platform

Empowering seamless customer experiences

Protect plus

Our Protect Plus platform is a PaaS solution designed to integrate effortlessly with your systems, delivering tailored products that enhance every step of your customer's journey. Powering all our products, it harnesses advanced AI and data-driven insights, this ensures a seamless and personalised experience that maximises value for both customers and partners.

Key features

Personalised product offers

Ensures that each customer receives tailored solutions that meet their specific needs, enhancing their buying experience and optimising returns for partners.

Personalised product offers
Enhanced dashboard access

Enhanced dashboard access

Enables partners to monitor performance, add new products, and manage sub-brands efficiently, providing a holistic view of operations and incremental income.

AI decision making solutions

Delivers a superior customer experience by ensuring rapid processing of requests, impressing customers and enhancing satisfaction.

AI decision making solutions
Seamless API integration

Seamless API integration

Reduces complexity and allows for swift implementation, ensuring partners can quickly offer enhanced services without disrupting their current operations.

Robust data compliance

We ensure robust data protection and compliance using Microsoft Azure's secure infrastructure and advanced encryption. Our team monitors practices to maintain high standards of data security.

Robust data compliance

Personalised product offers

Ensures that each customer receives tailored solutions that meet their specific needs, enhancing their buying experience and optimising returns for partners.

Personalised product offers
Enhanced dashboard access

Enhanced dashboard access

Enables partners to monitor performance, add new products, and manage sub-brands efficiently, providing a holistic view of operations and incremental income.

AI decision making solutions

Delivers a superior customer experience by ensuring rapid processing of requests, impressing customers and enhancing satisfaction.

AI decision making solutions
Seamless API integration

Seamless API integration

Reduces complexity and allows for swift implementation, ensuring partners can quickly offer enhanced services without disrupting their current operations.

Robust data compliance

We ensure robust data protection and compliance using Microsoft Azure's secure infrastructure and advanced encryption. Our team monitors practices to maintain high standards of data security.

Robust data compliance
Platform diagram
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Connect

Protect Plus integrates seamlessly to offer a range of additional products that enhance your customers' buying journey. Using advanced data analytics, we provide personalised offers and dynamic pricing, ensuring the right product reaches the right customer at the right time.

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Deliver

Our AI-driven platform delivers fast and efficient payment and refund services, designed to exceed customer expectations. Whether connected via API or embedded, our technology ensures quick decision-making and fulfilment, enhancing the overall customer experience.

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Insight

The platform's dashboard collates data and insights, giving you a comprehensive view of your customers' end-to-end journey. Partners can track performance, manage multiple brands, and easily add new products to their marketplace, all from a single interface.

Our product portfolio

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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
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Maximise customer satisfaction with our Protect Marketplace. By partnering with leading third-party providers, we offer personalised solutions that boost engagement and revenue, avoiding the pitfalls of ancillary fatigue.

Flight Disruption
Delayed Baggage Protection
Carbon Offsetting
eSim Solutions
Lounge Access
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Support your employees with Salary Protect, a voluntary benefit that guarantees 100% of their net salary during times of illness. This innovative product promotes a healthier, happier, and more productive workplace.

100% of monthly net salary
Costs only 1.5% of gross salary
Coverage starts after 30 days
Flexible for varying incomes
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Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

Cancel for any reason
Revenue generation for you
Up to 100% refund
AI-driven refunds
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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

plus sign

Maximise customer satisfaction with our Protect Marketplace. By partnering with leading third-party providers, we offer personalised solutions that boost engagement and revenue, avoiding the pitfalls of ancillary fatigue.

plus sign

Support your employees with Salary Protect, a voluntary benefit that guarantees 100% of their net salary during times of illness. This innovative product promotes a healthier, happier, and more productive workplace.

plus sign

Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

Why clients choose us

trustpilot

Outstanding customer
satisfaction

We maintain a remarkable Trustpilot score of 4.8/5 based on over 28,000 reviews, reflecting our commitment to exceptional service.

woman finding out her refund was approved

Efficient refund
processing

Our industry-leading refund system ensures most claims are processed within minutes, providing a hassle-free experience for customers.

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Dynamic pricing for higher conversions

Utilising dynamically tailored pricing and content in real-time, we significantly boost conversion rates and revenue, offering a unique advantage over competitors.

You’re in good company