Felipe Tochetti is the Business Development Director for Oceania and Indonesia, based in the Sydney office. In this role, he is responsible for driving business development and fostering growth across the region.

With a strong sales background and four years of experience at Protect Group, Felipe has successfully worked across multiple regions, honing his expertise in building strategic partnerships and expanding market presence.

Outside of work, Felipe enjoys being outdoors and staying active, as well as exploring good food and coffee.

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Shanna is a Chartered Accountant with almost 15 years of experience in finance and accounting. She leads the group’s finance department, overseeing financial reporting and statutory compliance.

Shanna strives for excellence in everything that she does. She is committed to cultivating a team culture where integrity, growth & development and empathy are pillars for high performance.

Outside of work, Shanna enjoys spending quality time with friends and family and loves the outdoors.

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Aqeel is a Business Development Manager in our Europe sales team based in our Leeds, UK office. Following his undergraduate studies in Psychology, he ventured into the world of Account Management and Sales. Having found a passion for delivering real value to clients, Aqeel uses this passion to look after the growth of our European Transport segment. 

Aqeel was born and raised in Germany before moving to the UK full time. He speaks 4 languages fluently reflecting Protect Group’s global company culture.

When he is not travelling and meeting clients, Aqeel loves spending time with his young family and on the side he is also an avid Liverpool FC fan!

We'll be adding more information for this location soon!

We'll be adding more information for this location soon!

We'll be adding more information for this location soon!

Mauro is a Business Development Manager in our Montevideo, Uruguay office. He graduated as a Public Accountant, and with his financial background, he is comfortable with numbers and has a passion for business.

Mauro joined Protect Group in 2022, since then, he actively engaged with companies across Latin America to promote our solutions. Professional and driven, he excels at building strong professional connections and closing deals to help businesses in the region deliver value to both clients and stakeholders.

Outside of work, he enjoys staying active and maintaining a healthy lifestyle. He enjoys playing sports, especially football, which is a passion for him as a true Uruguayan. He also enjoys relaxing by the beach with a mate in hand, and highly values spending quality time with family and friends.

Ursula is a Partnership Manager in the LatAm market with a focus on revenue expansion.

Born in Brazil and raised in Switzerland, Ursula has an extensive international background which she brings to her everyday tasks at Protect as Partnership Manager. From her education at the International School of Geneva (Ecolint) to her higher education at Les Roches Global Hospitality Education (Valais), Ursula over the years has combined her multinational understanding with her 18 years of five-star Swiss hospitality expertise to provide Protect Group’s Partners with a five-star attentiveness to optimise our services in Latin America’s regional markets. 

Today residing back in Rio de Janeiro, Ursula in her free time outside work enjoys spending time in nature whether it be the beach, the forest, or any outdoor activity the city has to offer.

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Kamolchanok "Gun" Kongtong is a Customer Experience Executive agent based in Bangkok, Thailand.

Her previous career was as an operational executive for 3 years and had been growing in her career path to be an operational supervisor for 2 years in the tourism and hospitality industry. She had a background in Tourism and Hospitality education.

She joined Protect Group in March 2022 and delivers exceptional customer experiences to our Partners’ customers around the world.  Apart from work, she loves to stay home with good beer and spend time with family. She also enjoys travelling and exploring new countries and cultures.

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Tamer is our Regional Director for the Middle East & Turkey at Protect Group. He’s based in our Dubai office and oversees strategic partnerships, business development and growth in the region. 

Tamer has a background in travel technology and has worked for well-known international companies like Expedia Group and Marriott International. He is passionate about travel, technology, and the power of data to drive business success.

Tamer holds a degree in Business and Management from the University of Exeter in the UK and is recognized for his contributions to the travel and hospitality industries.

When he’s not closing deals and meeting new partners, Tamer likes to spend time with his wife and two-year-old son. He also loves travelling, scuba diving and Japanese cuisine.

Monika is a Customer Experience Executive agent based in Pune, India. She holds a Postgraduate degree in Marketing and a Bachelor’s degree in Hospitality and Hotel Management. 

In 2021, Monika kickstarted her career with Protect Group and is an integral part of the Customer Experience team in India thanks to her experience in hospitality. 

When Monika isn’t creating amazing customer experiences, you’ll find her travelling to some of the many historical sites in India and enjoying the vibrant food scene.

Ken Koizumi became the Country Manager of Protect Group Japan in 2023, spearheading growth strategies and driving the company’s expansion in the Japanese market. With a proven track record of success in fostering startup growth and business development across global companies, Ken brings a wealth of experience to the role.

Ken's career began with the establishment of Japan Internet Broadcasting Co., Ltd. As a pioneer in the Video-on-Demand (VOD) subscription service industry, he successfully led the company to success and sold it in 2011. Following this, he served as Customer Success Director at Hulu, Business Development Director at Airbnb, and held leadership roles at Uber, driving growth in the Japanese market as well as across Asia. In each of these positions, Ken contributed to business expansion through exceptional strategic vision and execution.

A graduate of Aoyama Gakuin University with a degree in Business Administration and Marketing, Ken is equally passionate outside of work. He enjoys outdoor activities such as fishing, jet skiing, and snowboarding, constantly seeking new challenges and adventures. His dynamic and enthusiastic approach to life enhances his leadership qualities.

Ken’s vision and passion are the driving forces behind Protect Group Japan’s mission to create new value and achieve further growth in the Japanese market.

Carrie Yoon became the Country Manager of Protect Group Korea in 2023, leading growth strategies and driving the company’s expansion in the Korean market. With extensive experience in brand management, digital marketing, and public relations, Carrie brings a wealth of expertise to the role, helping to strengthen Protect Group's presence in Korea.

Carrie’s career began with her leadership in CRM consulting, membership program, and digital marketing at Shinsegae Chosun Hotels, where she played a key role in enhancing customer engagement and driving business growth. Following this, she led marketing and affiliate collaborations with luxury brands, as well as PR for major events and hotel openings at Four Seasons Hotel Seoul.

She graduated from Kookmin University and completed her MBA at Alto University, where she gained academic knowledge as a marketing professional. In her free time, she enjoys attending jazz performances, watching movies, and experiencing diverse cuisines.

Her goal is to offer the experience of Protect Group's solutions to the Korean market, ensuring that both members and Korean customers have access to a quick and seamless refund experience.