Shaping the future of customer experience
Since day one, Protect Group has been dedicated to developing customer-centric solutions that drive growth and satisfaction. Our timeline highlights significant achievements and our unwavering focus on innovation and excellence.
We aim to lead the industry with innovative protection and ancillary revenue services, delivering seamless, personalised interactions for partners and customers. Our commitment to sustainable growth involves continually refining technology and expanding services to meet evolving business needs, all while upholding the highest standards of service and support.
October: Launched Event Protect for venue cancellations (product later retired).
Founder James Hastie identified a need for consumer-friendly refund options to enhance customer satisfaction and generate revenue for event companies. Began global sales with a UK base.
Offices opened in Canada, Brazil, Turkey, and Uruguay. Signed live entertainment giant TEG.
Supporting businesses in various pre-book markets. Office opened in Australia.
Addressed the inadequacy of traditional SSP with innovative income protection solutions. Opened offices in India, Thailand, Uruguay and signed a deal with Fly Pelican in Australia.
Opened our USA office and partnered with Flighthub, Travix, Visit Group, Haku, T20 ICC World Cup, and Super.com.
Offering personalised pricing and dynamic content through a seamless, AI-driven platform. Opened offices in Japan, Indonesia, South Africa and signed a deal with Ethiopian Airlines.
Opened offices in Mexico and South Korea.
I sincerely appreciate the quickness and response and consideration. Truly, from the bottom of my heart, I am grateful. Sincerely, once again, thank you so much!
I was able to get a refund on my trip when my flights were cancelled! They needed a bit more information and it was all handled quickly through email. Sarah specifically is amazing and helped me out so much!
Very quick response and clear with what is needed, such an easy customer service experience. thank you so much!
