Transform the way you sell tickets by offering refundable tickets. With seamless integration and flexible protection, our refundable ticket options increase ticket sales, foster long-term customer loyalty and drive new revenue.
As a ticketing industry veteran, I've often faced the difficult task of telling fans they can't get a refund—a situation no one wants to be in. Long before joining Protect Group, I admired their ticket refund protection for precisely this reason. It provides an essential layer of reassurance for guests and boosts conversion rates for our partners, truly standing out as a best-in-class solution.
Global Strategy - Sports & Events Ticketing
Jason Mastrine is a strategic, visionary business leader and event technology consultant with an unmatched passion for the industry. An intuitive translator of ideas, an active listener, and an engaging communicator, Jason has a unique perspective on how integrated tech solutions can improve fan experiences and engagement while optimizing revenue and internal operations.
Prior to joining the Protect team in Fall, 2023, Jason held senior positions at Billfold Cashless Solutions, Patron Technology (now Leap), and TicketsWest. In the late 90’s Jason co-developed String Cheese Incident Ticketing - a direct-to-fan artist ticketing company that successfully challenged Ticketmaster in a 2004 antitrust court battle.
Jason has experience in ticketing operations and sales, artist & festival management, venue promotion, grassroots, digital, and partner marketing, and event sponsorship. He has degrees from Indiana University and the University of Alabama, and lives in Denver, Colorado with his three teens and dog Winny.
Our AI-driven model tailors products and content to each customer, supporting revenue management strategies, driving ticket sales and enhancing conversion rates.
Our comprehensive APIs streamline integration, enabling rapid and secure service deployment and a great user experience for your ticket buyers.
You retain a portion of the dynamic fee, the original ticket revenue and the ability to re-sell the ticket if desired.
As a managed service, refund Protect can be offered anywhere in the world without the need for individual insurance policies, eliminating regulatory barriers and annual rate increases.
