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Event & sports ticketing

Elevate ticketed events for complete satisfaction

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Jason Mastrine

Global Ticketing & Venue Lead

Jason Mastrine is a strategic, visionary business leader and event technology consultant with an unmatched passion for the industry. An intuitive translator of ideas, an active listener, and an engaging communicator, Jason has a unique perspective on how integrated tech solutions can improve fan experiences and engagement while optimizing revenue and internal operations. 

Prior to joining the Protect team in Fall, 2023, Jason held senior positions at Billfold Cashless Solutions, Patron Technology (now Leap), and TicketsWest. In the late 90’s Jason co-developed String Cheese Incident Ticketing - a direct-to-fan artist ticketing company that successfully challenged Ticketmaster in a 2004 antitrust court battle. 

Jason has experience in ticketing operations and sales, artist & festival management, venue promotion, grassroots, digital, and partner marketing, and event sponsorship. He has degrees from Indiana University and the University of Alabama, and lives in Denver, Colorado with his three teens and dog Winny.

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Transform the way your events operate with our customer experience solutions. Offer peace of mind to your attendees with flexible ticket refunds and tailored solutions, all designed to increase satisfaction, loyalty, and generate additional revenue for you.

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I’m a ticketing industry veteran who has seen and experienced the customer service pain of having to tell a fan they can’t get a refund. That’s why long before I joined Protect Group I was a big fan of their ticket refund protection offering. It adds a critical layer of assurance for the guest and increased conversions for our partners, and is truly best-in-class.

Jason Mastrine

Global Ticketing & Venue Lead

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Our expertise

AI driven personalisation

Our dynamic model uses AI to serve the right products and content to each customer, aligning with revenue management strategies and optimising conversions.

Seamless API integration

Our API integrates effortlessly, allowing for quick and secure service deployment, enabling a comprehensive travel solution.

Quick and simple fulfilment

Our rapid fulfilment ensures travellers receive support and services promptly, enhancing their journey without stress.

High customer satisfaction

Maintain an industry-leading TrustPilot score of 4.8/5 with over 27k reviews, ensuring a positive reputation and customer trust.

A portfolio built for purpose

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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
Seamless integration
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Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

Cancel for any reason
Revenue generation for you
Up to 100% refund
AI-driven refunds
AI-driven refunds

Why clients choose us

Outstanding customer satisfaction

“We were so disappointed my Husband was unable to attend as it's his favourite Comedian but at least being able to get our money back has taken the sting out of it. Such an easy and quick process for approval.”

This is just one customer’s experience of our exceptional service and why we have a remarkable TrustPilot score of 4.8/5 based on over 28,000 reviews.

Outstanding business performance

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You’re in good company