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Transportation

Reliable and flexible travel solutions

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Nick Ashton

Global Airline Lead

Nick’s background has primarily been with airlines, covering 15 years at British Airways, Qatar Airways, Virgin Australia and Vueling, mainly in Alliances functions. He then moved into the world of #traveltech with Dohop, where he focused on leveraging technology to improve airline partnerships and the customer experience.

He is passionate about developing airline retailing, the curated offer, connectivity and intermodality. At Vueling and Dohop, Nick lead IATA's Intermodal working group and has lectured on the subject at Coventry and Cranfield University. He has contributed thought leadership pieces to academic books and is regularly invited to speak at industry events.

Nick is a bit of an #avgeek / #traingeek, passions he shares with his 4 children, but his first love is cricket which he plays, coaches and watches avidly. Liverpool also compete for his affection, and he is a keen cyclist and runner. If you catch him on any of these subjects, be prepared for long, in-depth conversations.

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about

Covering flights, train tickets, ferry tickets, and vehicle hire, we can provide protection and ancillaries for every mode of pre-booked transport. Our solutions enhance travel experiences, ensure security, and promote sustainability while generating additional revenue for your business.

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I’m an airline industry veteran (and enthusiast) who is passionate about helping airlines develop as digital retailers with a truly customer-centric proposition. At Protect, we offer products, services and technology that enables that.

Nick Ashton

Global Airline Lead

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Our expertise

Curated travel experience

Our solutions make your services more attractive by delivering personalised, curated offers that show your customers you care about their journey.

AI powered personalisation

We utilise AI technology to deliver tailored content and curated offers, optimising customer satisfaction and boosting conversion rates.

Seamless API integration

Our easy-to-integrate technology solution simplifies the process, allowing transportation companies to provide a range of enhanced services quickly and efficiently, through a single integration.

Customer experience excellence

Our rapid AI-driven fulfilment ensures your customers receive support and services promptly, enhancing their journey and ensuring a stress-free experience.

A portfolio built for purpose

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Ensure your customers have peace of mind with Refund Protect. This managed service offers dynamic, real-time pricing and content, seamless integration and a comprehensive refund solution.

Dynamic pricing for higher conversions
Global availability
Full ticket refunds
Seamless integration
Seamless integration
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Give your customers flexibility with CFAR. This product allows them to cancel their plans for any reason up to 24 hours before the event with a 25% to 100% refund.

Cancel for any reason
Revenue generation for you
Up to 100% refund
AI-driven refunds
AI-driven refunds

Why clients choose us

Outstanding customer satisfaction

“Very fast response! Your action was as quick as could be. It was impressive! Thank you for not adding more stress to such hard times for me. Planning for a trip for months ahead and then losing my wife of almost 50 years is hard enough to appreciate your work! Thank you kindly.” - 05 August 2024

This is just one customer’s experience of our exceptional service and why we have a remarkable TrustPilot score of 4.8/5 based on over 28,000 reviews.

Outstanding business performance

“The performance from launch exceeded our expectations, and we are very pleased with both the customer conversion and revenue generated…“

Mr Nigusu Worku - Director Integrated Marketing Solutions, Ethiopian Airlines

You’re in good company