Explore our diverse range of services, products and ancillaries designed to meet the needs of global industries.
An upgrade to a refundable ticket or booking. If one of 17 emergency circumstances stops a customer attending or travelling, they may be eligible for a full refund, including fees. You keep the original revenue and earn on every upgrade.
Customers cancel for any reason, with no evidence required, up to 24 hours before, and get 50–80% of the booking value back.
Let's boost customer satisfaction with Protect Plus by partnering with leading third-party providers, we deliver personalised travel and ticketing solutions that drive conversions and revenue without overwhelming your customers with ancillary fatigue.
Refundable tickets that help fans buy early and cut chargebacks.
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Refund protection and extras across flights, stays and experiences.
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A new ancillary revenue stream that refunds the full booking volume.
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Refundable stays, without changing your rates or policies.
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Refundable bus, rail and ferry tickets.
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Embedded refund protection for PSPs and fintechs.
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Every Protect Group product runs on Pulse, our platform for pricing, content and performance. It tests what works for each customer and keeps learning, so more customers choose to protect their booking.
Customers apply online through the Refund Platform, in 30+ languages. REx, our AI review function, approves clear-cut applications automatically, and our Customer Experience team looks at every other case with care. AI never declines an application, and Protect Group funds every approved refund.
Protect Group helps ticketing, travel, airline, hotel and payments businesses offer refundable bookings and ancillary products. Its services include Refund Protect and Cancel For Any Reason, and its services include Delay Protect and Protect Plus.
Refund Protect is an upgrade to a refundable ticket or booking that customers add at checkout. If an emergency stops them attending or travelling, they may be eligible for a full refund, including fees.
Partners earn on every upgrade or ancillary sold, keep their original booking revenue, and Protect Group funds approved refunds.
No. It's an upgrade to a refundable booking, with enhanced refund terms offered by the partner.
Apply online through the Refund Platform. Apply for a refund →
See how refundable bookings could lift converstion and add new revenue to your business.
