Refund Protect for OTAs adds embedded refund options across your platform, improving booking confidence and unlocking new ancillary revenue.
At Protect Group, we align with OTAs' vision of being a one-stop travel shop by embracing the special service request (SSR) trend. Our goal is to enhance the traveler experience by adding supportive ancillary services to primary amenities, using Smart Pricing models to optimize conversions and customer satisfaction.
Stephen is a 25-year veteran of the travel industry primarily focused on online retailing, e-commerce, and reservation systems. He is the co-founder and former CEO of Rezgo, a pioneer in the experiences reservation space and most recently was Head of Product at Holibob, and VP of Content at Arival.
Stephen continues to be active advocate for industry standards and is a current Board Member of OCTO, the distribution standards body for the experiences sector. He also served as the Board Chair of the Open Travel Alliance for five years.
Stephen brings his expertise of travel technology and retailing strategies to Protect Group and its partners by offering creative solutions rooted in proven technical and e-commerce strategies.
Today’s travellers expect flexibility. By embedding Refund Protect into your platform, you empower customers to upgrade their trips with refund protection without impacting your core margins.
Your guests are protected. Your revenue is guaranteed.
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We embrace the special service request (SSR) trend, offering personalized solutions that enhance the travel experience and customer satisfaction.
Our API integrates effortlessly, allowing for quick and secure service deployment, enabling a comprehensive travel solution.
Our rapid fulfilment ensures travellers receive support and services promptly, enhancing their journey without stress and your brand.
Our dynamic model uses AI to serve the right products and content to each customer, aligning with revenue management strategies and optimizing conversions.
Complete the form and let's talk about how we can help you increase revenue with Refund Protect.
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